In particular, it includes automation in key areas, heavily reducing the administrative burden. Having a system tailored to our processes has benefited every aspect of the business, from field operations to finance. We’re not forced into a corner like before, we have total control. In addition, the issues we faced with support are gone the system is our own and Cloud Street are extremely responsive and knowledgeable. Our new back-office system and field application have been integrated, exchanging data in real time, which has really helped our processes. The system is much faster now and contains more information than ever before. After Cloud Street sat with our people to look at processes, they gave a really accurate reflection of what was needed, what works, what doesn’t, and how it fits our goal. They understood what we were saying and also the underlying messages and implications. Most companies didn’t read the 60-page brief we gave them and thought it would be overly expensive, but Cloud Street read it, got back to us and asked some questions they were very straight-forward, professional, and prompt.Įverything was kept on track with clear communication and we didn’t need to chase for responses. Having spoken to others, the service Cloud Street offered reflected great value for the level of investment. Also, our back-office support company was slow to react, and the field app was shared with other companies. There was a lag in the information coming back from mobile workers our back-office system and field app were not compatible. However, it was all browser based and reaching its limitations. We needed to put more information into the system and have it respond even quicker. We operate from six depot locations and service the entire UK – most of which we cover within a two-hour call-out response time handling traffic management from simple roadworks to complex and prestigious events such as the London Marathon. We are one of the leading lights within the traffic management industry.
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